Hey there, fellow crafters and business enthusiasts! Today, I’m excited to share with you one of my first mind-blowing Audible experiences I had. As I mentioned before, I started listening to Audible books because I can’t really pay attention to physical books so, this was one of my first listens. I absolutely loved “Never Split the Difference” by Chris Voss. As a small business owner, I’m constantly seeking ways to enhance my negotiation skills and refine my strategies. This book, written by former FBI hostage negotiator Chris Voss, has been an absolute game-changer in that regard.
First off, let me introduce you to the author, Chris Voss. With decades of experience as a lead international kidnapping negotiator for the FBI, Voss brings a wealth of real-world negotiation expertise to the table. His insights aren’t just theoretical; they’re tried, tested, and proven in the high-stakes world of hostage negotiations.
Now, let’s dive into the juicy bits of the book. One of my favorite techniques I learned from “Never Split the Difference” is called mirroring. This simple yet powerful tactic involves repeating the last few words your counterpart says, which encourages them to keep talking and divulge more information. For example, in a business scenario, if a customer expresses frustration about a product delay, you might respond with, “It sounds like you’re disappointed with the wait.” This not only shows empathy but also opens up the conversation for resolution.
Another gem from the book is Voss’s concept of asking “Is that the Ryan price?” This question is a brilliant way to anchor negotiations in your favor by reframing the discussion around your terms. It’s all about asserting control and setting the tone for the negotiation process. You can apply this technique in various situations, such as bargaining at flea markets or negotiating with vendors. For instance, when shopping for a new gadget, instead of asking the salesperson, “Can you do any better on the price?” you could ask “Is that the Ryan price?” This subtle shift can often lead to discounts or added perks!
But here’s the best part: the lessons from “Never Split the Difference” aren’t just confined to the office. They’re applicable to everyday life situations as well. Whether you’re haggling at the flea market or navigating a tricky conversation with a friend, Voss’s techniques can help you achieve better outcomes and build stronger relationships.
Throughout the book, Voss shares riveting anecdotes and case studies from his time at the FBI, illustrating key principles and strategies in action. From the art of tactical empathy to the power of calibrated questions, each chapter is packed with valuable insights that you can start applying right away.
In conclusion, “Never Split the Difference” isn’t just another business book; it’s a masterclass in negotiation tactics that can transform the way you approach both your personal and professional interactions. So if you’re ready to take your negotiation skills to the next level, I highly recommend giving this book a listen. You won’t regret it!
Happy negotiating!
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